Shipping policy
McKenzie's Meats Delivery Policy
At McKenzie's Meats, we are dedicated to delivering your order safely and ensuring it arrives fresh and in excellent condition.
Delivery Notifications:
- On the day of your delivery, you will receive an SMS notification with a tracking link to monitor your order's progress.
Safe Delivery Practices:
- We strive to leave your package in a secure, shaded spot whenever possible.
- However, due to geographical or other factors, there may be instances where this is not feasible.
Special Instructions:
- Customers can provide specific delivery instructions at checkout (e.g., "Leave at side gate" or "Do not ring doorbell").
Perishable Items Disclaimer:
- To maintain the freshness and quality of your order, it is essential that all perishable items are refrigerated as soon as possible after delivery.
Customer Responsibility:
- Once your order has been delivered, it becomes the customer’s responsibility to ensure the parcel is collected and handled appropriately.
Missed Deliveries or Inaccessible Locations:
- If our driver is unable to access your property (e.g., due to locked gates or security buildings), we will attempt to contact you.
- If contact cannot be made, the package will be returned to our facility, and redelivery or alternative arrangements may incur additional fees.
Weather and Unforeseen Circumstances:
- In cases of extreme weather or unforeseen circumstances that may delay deliveries, we will notify you as soon as possible to update you on the status of your order.
Damaged or Missing Packages:
- If your package arrives damaged or items are missing, please contact us within 24 hours of delivery to report the issue. We are here to assist you and will work to resolve the matter promptly.
Tracking and Updates:
- You can track your order using the SMS notification and tracking link sent to you on the day of delivery.
- For further updates or any issues, please contact our customer service team for assistance.